pastereastern.blogg.se - Fortinet support check

FORTINET SUPPORT CHECK SERIAL
FORTINET SUPPORT CHECK FULL

Note that this feature had been enabled for all usersĬan I set up my support account so that not all users can access all registered equipment? Within AccountĪdministration, go to Manage User and deselect the 'Send Renewal The master account will always receive these notices but you canĬontrol which of your users should receive them. Within Account Administration it is possible to limit the privileges ofĪn individual user in terms of ticket creation, and to restrict theĮquipment that they are able to access (by SN).ĭo all users have to receive automatic contract expiry and renewal notices?

FORTINET SUPPORT CHECK FULL

For example: This account and associated password can then be shared between everyone that needs to use the CSS Support Portal and avoids the need to maintain many associated users.ĭo all users have to have full privileges? Most customers opt to use an email alias as their master account. If the master account ID is changed to an email address that is also defined as a sub-user, the sub-user should be deleted.ĭoes the master account have to be an individual? After logging into the CSS Support Portal, go to the Account Administration section by clicking on the account name (top right of screen) and then take the 'Change Account ID' option. Master account: : : : users have been created with full privileges to manage assets related to the master account, to create new users, and to open support tickets. In the migration of information from the Meru support databases, all users have been linked to a master account as illustrated below: All equipment, support contracts and licences are registered against the master account. The Support Account is structured as a master account with associated users.

It provides access to services and links together all support information related to a company. The Support Account is the entry point to the Customer Service & Support (CSS) Support Portal.

How can I see tickets that I raised in the past with Meru Networks?.

How can I remove an unwanted unit from my asset list?.

How can I transfer a unit to my asset list if it has been registered against my partner/reseller?.

Why don't I see all my products in my asset list? How do I correct this?.

How can I identify the controller that is associated with an AP license?.

FORTINET SUPPORT CHECK SERIAL

How can I identify a license type from the Fortinet Serial Number?.

Can I find an asset in my asset list using its System ID or Activation ID?.

How can I find a product in my asset list using its Meru Serial Number?.

How can I identify a product from the Fortinet Serial Number?.

I previously had access to the Fortinet Support Portal, why do I now have to choose an account?Īssets (Installed equipment, licenses and contracts).

Can I set up my support account so that not all users can access all registered equipment?.

Do all users have to receive automatic contract expiry and renewal notices?.

Do all users have to have full privileges?.

Does the master account have to be an individual?.

The following topics are covered in this article: Previous announcements of these changes may be found as attachments to this article. This article highlights changes to the support process. In January 2016, the Customer Service & Support organizations will be merged.Īccount, product, license and support contract information for customers of Meru Networks has been migrated into the Fortinet Customer Service & Support web portal. In July 2015, Meru Networks became part of Fortinet, the global leader in high-performance cyber security solutions.